Shipping policy

Last Updated: [7/26/2026]

Thank you for shopping at NexaStore.pk. We are committed to delivering your orders quickly, safely, and reliably across Pakistan. Please read our Shipping Policy carefully before placing an order.

1. Delivery Coverage

We currently deliver to all cities and regions across Pakistan.

2. Processing Time

  • Orders are processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Bank Transfer orders are processed only after payment verification.

3. Order Confirmation

To ensure order accuracy and prevent fraudulent purchases, our team may contact you via WhatsApp or phone call before dispatching your order.

Orders that cannot be verified may be delayed or cancelled.

4. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 Business Days
  • Other Cities & Remote Areas: 3–7 Business Days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or public holidays.

5. Courier Partners

We ship orders through our trusted courier partners, including:

  • PostEx
  • Leopards Courier
  • M&P Express

The courier service is selected based on your delivery location and availability.

6. Shipping Charges

Shipping charges (if applicable) are displayed during checkout before you complete your order.

From time to time, NexaStore.pk may offer Free Shipping on selected products or promotional campaigns.

7. Cash on Delivery (COD)

Cash on Delivery (COD) is available across Pakistan.

Please ensure that:

  • Someone is available at the delivery address to receive the parcel.
  • The full invoice amount is ready at the time of delivery.

Repeated refusal to accept COD orders may result in future order restrictions.

8. Bank Transfer Orders

Customers selecting Bank Transfer must complete the payment using the bank account details provided during checkout.

After making the payment, please send your Order Number and payment screenshot to our WhatsApp:

+92 329 4369705

Once the payment has been verified, your order will be processed and dispatched.

9. Tracking Your Order

Once your order has been shipped, you will receive a tracking number (where available) via WhatsApp, SMS, or Email so you can monitor your shipment.

10. Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Severe weather conditions
  • Public holidays
  • Courier operational delays
  • Natural disasters
  • Political or security situations
  • Incorrect shipping information provided by the customer

NexaStore.pk is not responsible for delays caused by courier companies or circumstances beyond our reasonable control.

11. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or cancelled. Any additional shipping charges resulting from incorrect information may be the customer's responsibility.

12. Damaged or Missing Items

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 24 Hours of delivery.

Please include:

  • Your Order Number
  • Photos & Complete Unboxing Video of the product and packaging
  • A brief description of the issue

Our support team will review your request and assist you as quickly as possible.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

NexaStore.pk

Email: support.nexastorepk@gmail.com

WhatsApp: +92 329 4369705

Business Hours: Monday – Saturday | 11:00 AM – 7:00 PM

Business Address: Lahore, Punjab, Pakistan

Website: https://nexastore.pk

Thank you for choosing NexaStore.pk. We appreciate your trust and are committed to delivering your orders safely, quickly, and professionally across Pakistan.