Privacy policy

Last Updated: [7/26/2026]

Welcome to NexaStore.pk. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order.

By using NexaStore.pk, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • City & Postal Code

Order Information

  • Products Purchased
  • Order History
  • Payment Method
  • Order Status

Device Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Verify your orders via WhatsApp or phone call.
  • Provide customer support.
  • Send order updates and tracking information.
  • Improve our website and customer experience.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal obligations.

3. Payment Information

NexaStore.pk does not store your debit card, credit card, or banking credentials.

Payments are securely processed through trusted payment providers and banking services.

If you choose Bank Transfer, we may request your payment screenshot only for payment verification purposes.

4. Order Verification

To reduce fraudulent orders, our customer support team may contact you via:

  • WhatsApp
  • Phone Call
  • Email

before dispatching your order.

5. Cookies

Our website uses cookies to:

  • Improve website performance.
  • Remember your preferences.
  • Analyze website traffic.
  • Enhance your shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Sharing Your Information

We value your privacy.

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties when necessary to complete your order, including:

  • PostEx
  • Leopards Courier
  • M&P Express
  • Payment Service Providers
  • Shopify
  • Legal authorities (only if required by law)

These service providers are authorized to use your information solely for providing their respective services.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, disclosure, or alteration.

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your order.
  • Provide customer support.
  • Maintain business records.
  • Comply with applicable laws and regulations.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Rights

You have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw consent for marketing communications.
  • Contact us regarding any privacy concerns.

To exercise these rights, please contact us using the information below.

10. Third-Party Services

Our website is built using Shopify and may integrate trusted third-party services, including payment gateways, courier services, analytics tools, and marketing platforms.

These third-party providers have their own privacy policies, and we encourage you to review them before using their services.

NexaStore.pk is not responsible for the privacy practices of third-party websites or services.

11. Children's Privacy

NexaStore.pk is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

Your continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:

NexaStore.pk

Email: support.nexastorepk@gmail.com

WhatsApp: +92 329 4369705

Business Hours: Monday – Saturday | 11:00 AM – 7:00 PM

Business Address: Lahore, Punjab, Pakistan

Website: https://nexastore.pk

Thank you for trusting NexaStore.pk. We are committed to protecting your privacy and providing a safe, secure, and reliable shopping experience.